Key Response Officer

Typical job description and responsibilities

Key Response Officer’s Duties and Responsibilities:

• Checking and securing properties when there is a suspicion of unauthorized entry or an emergency

• Understand the alarms in place at the property so that you know what type of call you are responding to and if relevant authority needs to be contacted for assistance

• Liaison with police, your client and service technicians when the need arises

• Prepare comprehensive reports after responding to events as required

• Help Control Room staff with light duties when you are not active in the field

Following training for this role, you will be equipped with the skills to:

• Resolve problems that may require communication with the police

• Visit clients to resolve ongoing alarm issues

• Provide detailed information and reports

• Assist Control Centre operations

• Investigate matters of concern

Key Response Officers are also expected to be:

• Honest and reliable

• Have a driver’s license even though this is dependent on the company  

• Have enough command of the English language to be able to deliver a report

• Be able to respond quickly and be confident when handling situations that arise

• Be a team member

Working Conditions

A Key Response Officer works closely with the Control Room to monitor and ensure security and safety at a variety of places. When you are out on the field you can expect long hours on your feet as you will be required to make the necessary patrols and inspections to ensure a building is secure.

You will also be expected to learn more about alarm systems so that you can understand the calls that you are responding to. This will help you to have a better understanding of the situation that you might have to face. The nature of this job is round the clock and even though you will work in shifts it may mean that you will be called out to duty on some weekends and maybe public holidays. When there is no need for being out on the field you will be expected to liaise with the Control Room Operators to give assistance.

Skills and personal qualities required: 

A Protection Security Officer needs to be:

• Dedicated to observing the behavior of individuals

• Detail-oriented

• Physically fit  

• Quick problem solver

• Able to quickly communicate with the rest of the team and coordinate accordingly

•  Able to detect suspicious movements and behavior

• Knowledgeable of licensing laws and health and safety regulations   

• Able to write basic reports and detail events accurately

Education required

There are no specific qualifications such as GCSEs required to take your SIA course. However, because all you need is your SIA qualification you will be competing with a lot of people from countries around the world who have the right to work in the UK. You should have at least a strong command of English as you will be required to listen and understand situations as well as write reports and communicate with your team.

Benefits of the jobs:

• Increased earnings as you learn more about the security industry
• Developing real investigative skills
• Learning more about the corporate world
• Learning how to respond to emergencies
• Developing teamwork skills

 Life skills they would acquire:

This job should put you in a great position to learn more about alarms and CCTV systems. It will also help when it comes to learning about being part of a team. You will have to learn how to coordinate with the authorities as well which can help give you an insight into how the emergency services operate and respond.

  You can also expect to:

• Learn about working in a team effectively
• Learn how to quickly and efficiently respond to an emergency situation
• Gain new tech skills
• Improve decision making
• Increase observational skills