Security Command Centre Manager

Typical job description and responsibilities

You should have some security experience before considering this role. This experience combined with the right training can help you on the path to success. If you understand the situations that the officers during your shift are going to face then you can give better instruction. The license required is the SIA door supervisor licence and is a six-day course that also features multiple-choice exams as well as practical assessments.

The Security Command Center Manager is a demanding position that requires various levels of expertise and can change from shift to shift. This means it will take some adaptability and discipline.

Responsibilities:

• The job requires that you can identify emergencies and dispatch the right staff to attend to them. 
• You will also be the person in most instances who liaises between management requests and the rest of the staff.
• You’ll have to be prepared to coordinate the movements of the team to ensure maximum efficiency.  You should be prepared to also help ensure that all staff is following the protocols that have been specified for the job. 

Following training for this role, you will be equipped with the skills to:

• Coordinate all security personnel
• Monitor all security activity 
• Ensure that proper safety procedures are followed
• Control entry to the specific location you are in charge of
• Assist with client communications

Requirements:

• Computer literate
• Good at both oral and written communication 
• Adept at figuring out complicated scenarios quickly

Working Conditions

This is a fast-paced role and there is no limit to what you may have to coordinate in one shift. The job requires mental clarity so that you can attend to multiple duties at the same time. You’ll also be expected to monitor the various security systems to ensure that assignments receive the full security protection that they have paid for. 

It calls for a well-organized person who can methodically check systems while responding to requests from other staff members. You should also expect to be the lead when teams are dealing with emergencies as they will look to you for instructions. That’s because you will understand what needs to be done and understand how certain properties are set up. 

In some instances management may also require your assistance to get messages out to teams who are out on the field. You can expect to work long hours but it is financially rewarding. 

Skills and personal qualities required: 

A Security Command Centre Manager needs to be:

• Detail-oriented 
• Physically fit
• A quick problem solver
• Able to quickly communicate with the rest of the team and coordinate tasks efficiently 
• Able to detect suspicious movements and behavior
• Knowledgeable of licensing laws and health and safety regulations
• Able to write basic reports and detail events accurately

Education required

There are no specific qualifications such as GCSEs required to take your SIA course. However, because all you need is your SIA qualification you will be competing with a lot of people from countries around the world who have the right to work in the UK. You should have at least a strong command of English as you will be required to listen and understand situations as well as write reports and communicate with your team.

Benefits of the jobs

There are many benefits to becoming a Security Command Centre Manager. Some of them include:

• Increased earnings
• Management of a security team
• Developing real investigative skills
• Developing multi-tasking skills 
• Learning about a wide range of security systems
• Gaining management skills 
• Learning how to respond to emergencies 

- Life skills they would acquire

There's no doubt that this role will challenge you. However, the skills gained could set you apart in the security industry, especially if you are good at it. The organisational skills that you would gain would also be extremely useful in your personal life. The multi-tasking nature of the job could also help you learn more about your management style which could help you later on as you progress through the ranks.

You’ll also improve several skill sets including: 

• Communication
• Decision-making
• Observation
• Concentration
• Investigative Skills
• Conflict Management