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Unit 3: Conflict Management for the Private Security Industry

Q1.
Which of these statements would best help calm a person who is angry?
Q2.
What is the most important reason for victims of workplace violence to have access to help and support following an incident?
Q3.
Which of these would not be a good way to de-escalate a potential conflict situation?
Q4.
What are the two relevant sides of the brain?
Q5.
A common 'trigger' for aggressive behaviour is when a person is made to feel:
Q6.
In order to reduce the risk of aggression, it is important to:
Q7.
Why is it important to report all incidents of violence?
Q8.
Which one of the following is a source of specialist support for someone who has suffered as a result of workplace violence?
Q9.
What is a recognized response in a person who feels threatened?
Q10.
When evicting someone from licensed premises, it is important to:

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