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Unit 3: Conflict Management for the Private Security Industry

Q1.
Which of these would not be a good way to de-escalate a potential conflict situation?
Q2.
Which type of human response is usually a quick survival response?
Q3.
How should you deal with a blind customer?
Q4.
Which of the following is a trigger that may put someone into fight or flight mode?
Q5.
What is the definition of workplace violence?
Q6.
Which of these would be the best way to communicate in a conflict situation?
Q7.
Which of the following method is correct when dealing with conflict situations?
Q8.
Which of the following is most likely to aggravate a customer?
Q9.
What is a key component of defusing conflict?
Q10.
Two customers have just been in a conflict situation, how can you defuse the situation?

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