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Unit 3: Conflict Management for the Private Security Industry

Q1.
In the behavioural cycle, what does a negative attitude typically lead to?
Q2.
What is the purpose of the contact and cover team strategy?
Q3.
Which of these would generally be considered to indicate aggression?
Q4.
What must an employer do to identify potential hazards?
Q5.
Which is NOT a common cause of conflict?
Q6.
What does the second "P" in P.O.P. for threat assessment stand for?
Q7.
What is an important aspect of resolving conflict?
Q8.
Customers are complaining about the standards of the premises, a staff member starts shouting and swearing at them. What type of behavior is the staff member demonstrating?
Q9.
Which of the following is a sign of escalation?
Q10.
It is important for security operatives to try and view a situation from the customer's point of view because it will:

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