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Approved by the Institute of Hospitality, the IIRSM, and CPD, our conflict resolution in the workplace online course provides a deep understanding of this issue, which costs UK businesses £33 Billion each year according to The Confederation of British Industry. The course explains what conflict in the workplace is, examines common causes, explains how it affects organisations, and more. With our conflict resolution in the workplace online course, you will also learn to overcome conflicts in the workplace by developing share ideas, compromising, and creating an environment that celebrates differences. It’s aimed at people who are new to leadership in any industry. Enrol to learn conflict resolution skills and be a positive force in the workplace!

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there's important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

The course discusses a number of money-laundering offences, including tax evasion, theft, fraud, bribery and the financing of terrorism. You'll learn about some of the 'red flags' which could indicate illegal activity and the connections between money-laundering and certain financial institutions. You'll see how the regulated sector combats money-laundering through compliance, due diligence, and record-keeping. Finally, the course examines the internal controls and monitoring used by companies to fight against money-laundering, including policy statements, effective reporting systems, and staff responsibilities.

Approved by the Institute of Hospitality and the CPD, our anti-bribery and corruption online course is aimed at all employees in the security industry who may encounter bribery or corrupt workplace practices. Unfortunately, both are common in businesses not only in the UK but also around the world. This anti-bribery and corruption online course defines the concepts of bribery and corruption, examines why they happen, explains how to differentiate bribery from a gift, and examines the related legislation. Enrol today and learn how to avoid bribery and corruption in your organisation!

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it's a problem, some of the causes of stress and some ways to minimise the risk of stress.

Approved by the CPD and IIRSM, our cyber security online course is aimed at all kinds of employees in any industry. This course offers an introduction to cyber security and an overview of the most common threats, as well as knowledge on how to combat them effectively. This cyber security online course will allow you to understand cyber threats and the importance of being prepared for them. You will learn why cyber attacks occur and how to set up defences to prevent their success. Enroll today and get your certification to provide cyber security to any type of business!

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

This course will start with the essentials - defining exactly what we mean by delegation and why it's so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more...

Approved by the CPD, our equality, diversity, and discrimination online course is aimed at individuals in any industry who want to be better equipped at complying with the relevant legislation in place and meet responsibilities. Training is the only way to accomplish those very important goals and that’s what this equality, diversity, and discrimination online course provides. Providing equal opportunity in the workplace is about understanding what equality and diversity mean, and how they affect people, including yourself. Enrol in this course to ensure quality and diversity are upheld while stifling discrimination!

Approved by the CPD and ILM, this leadership skills online course is aimed at those in any industry who want to understand leadership and management a lot better to show up more effectively as leaders and managers. Our course will introduce you to basic concepts and present a variety of leadership theories. This leadership skills online course will also cover the important role of communication in leadership and management. Additionally, it will teach you how to move towards a goal together with your team and share a vision. Enrol today to improve your leadership and management skills, and bring more value to the workplace!

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Interviews are two-way processes, where the employer and the interviewee can both decide if they are a good fit. This short course will provide you with some useful tips for how to prepare for an interview including preparing answers to common questions.

Giving a successful presentation can be one of the hardest parts of many people's jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

This course covers a range of problems that occur in the workplace- and how they can be recognised, controlled and solved.

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Our Sexual Harassment in the Workplace course is CPD certified and essential for anyone working in the security industry in the UK. You'll learn about the legal framework and definitions of sexual harassment, how to identify and report sexual harassment in the workplace, and ways to prevent it. By the end of the course, you'll have the necessary knowledge and skills to maintain a safe and inclusive workplace environment. Enrol today to boost your skills and career prospects in the security industry.

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It's about setting achievable goals for the organisation and targets for individuals and teams.

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively - whether in your ordinary day or when deadlines loom and the pressure is building.

The course will start by looking at the way standards are set, monitored and regulated for social care organisations and workers throughout the UK. It then goes on to cover the codes of practice and legislation, reflecting on your work to ensure continued improvement, communication, feedback and much more.

Improve your customer engagement and satisfaction with our Customer Service course. Designed for front line professionals and those seeking to enhance their skills, this comprehensive course covers key concepts and strategies for delivering exceptional customer service. With practical exercises and real-world scenarios, you'll learn how to handle customer complaints, communicate effectively, and build positive customer relationships. Up your game and deliver top-notch customer service with this essential training program.